Privacy Policy

Last Updated: May 18, 2025

1. INTRODUCTION

Welcome to Inspek ("we," "our," or "us"). At Inspek, we are committed to protecting your privacy and the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our commercial property inspection services or use our website at https://inspek.co. Please note that our custom report generation webapp is an internal tool used exclusively by authorized Inspek personnel and is not accessible to clients or the general public.

By accessing our services or website, you agree to the collection and use of information in accordance with this policy. We reserve the right to update this policy at any time, and we will notify you of any changes by posting the new policy on this page.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

Name, email address, phone number, and company name
Billing information and payment details
Service location addresses
Property ownership and management information
Communications and correspondence with us
User account information for authorized Inspek personnel who access our internal systems

2.2 Property Information

In the course of providing our inspection services, we collect information about the commercial properties we inspect, including:

Building specifications, measurements, and characteristics
Photographs, videos, and other visual documentation
Condition assessments and observations
Building system details and performance information
Historical property documentation provided by clients
Facade and other structural component details

2.3 Technical Information

When you visit our website, our systems automatically collect certain technical information to improve your experience and help us understand how our website is being used. This information may include:

IP address and device information (to provide appropriate content for your device)
Browser type and settings (to optimize website display)
Log information and usage statistics (to improve site functionality)
Cookies and similar tracking technologies (to remember your preferences)
Location information (only if you enable this feature)
Session duration and interaction data (to enhance user experience)

This information is collected using industry-standard technologies and is used solely to improve our services, enhance website functionality, and provide a better user experience. We do not sell this information to third parties or use it for intrusive advertising purposes.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our inspection services
Generate comprehensive inspection reports through our internal report generation system
Process payments and fulfill contractual obligations
Communicate with you about our services
Customize and enhance your experience with Inspek
Develop new products, services, and features
Analyze usage patterns and improve our website
Comply with legal obligations
Protect our rights, property, or safety, and that of our clients
Provide customer support
Send marketing communications (with your consent)

4. DATA PROCESSING AND STORAGE

4.1 Internal Report Generation System

Our custom report generation system is used exclusively by authorized Inspek personnel and utilizes Google Sheets and other third-party services to process and store inspection data. We implement appropriate technical measures to protect this data, but no method of electronic transmission or storage is 100% secure.

4.2 Database of Reporting Language

We maintain a database of standardized reporting language that is used to generate consistent, professional inspection reports. This database does not contain personally identifiable information but may reference specific building conditions and recommendations.

4.3 Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Property inspection reports and related documentation may be retained indefinitely for historical reference and quality assurance.

5. DISCLOSURE OF YOUR INFORMATION

We may disclose your information to:

5.1 Service Providers and Contractors

Third-party vendors, consultants, contractors, and other service providers who perform services on our behalf, including cloud storage providers, payment processors, and software management services. This includes qualified subcontractors who may assist in performing inspection services. All such third parties are bound by confidentiality obligations and are permitted to use your data only for the purposes of providing services to Inspek.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

With your explicit consent for purposes not listed in this Privacy Policy.

5.5 Property Stakeholders

With property owners, managers, or other stakeholders as necessary to fulfill our inspection services, with client approval.

6. DATA SECURITY

At Inspek, we take the security of your information seriously. We implement industry-standard technical and organizational security measures to protect your data, including secure data storage through trusted platforms such as Wix, Google Forms, Google Sheets, and our encrypted webapp hosted on DigitalOcean.

While we follow security best practices and utilize trusted service providers, it's important to understand that no method of electronic transmission or storage can be guaranteed to be 100% secure against all potential threats. We continuously review and enhance our security practices to maintain the highest levels of data protection possible.

In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

7. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request access to your personal information
Correction: The right to request that we correct incomplete or inaccurate information
Deletion: The right to request that we delete your personal information
Restriction: The right to request that we restrict processing of your personal information
Data Portability: The right to receive your personal information in a structured, machine-readable format
Objection: The right to object to our processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. THIRD-PARTY LINKS AND SERVICES

Our website and services may contain links to third-party websites, tools, or services that are not owned or controlled by Inspek. This Privacy Policy only applies to information collected by us. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

11. DISCLAIMER OF WARRANTIES

INSPEK PROVIDES ITS SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSPEK EXPLICITLY DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

INSPEK MAKES NO WARRANTY THAT ITS SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. INSPEK MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM INSPEK OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSPEK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE OUR SERVICES;
ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES;
ANY SECURITY INCIDENTS DESPITE OUR REASONABLE SECURITY MEASURES;
ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES;
THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

IN NO EVENT SHALL INSPEK'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT PAID BY YOU TO INSPEK FOR THE SERVICES IN THE LAST 12 MONTHS.

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF INSPEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

13. INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS INSPEK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY CLAIMS, LIABILITIES, DAMAGES, LOSSES, AND EXPENSES, INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH:

YOUR ACCESS TO OR USE OF THE SERVICES;
YOUR VIOLATION OF THESE TERMS OR ANY APPLICABLE LAW, RULE, OR REGULATION;
YOUR VIOLATION OF ANY THIRD PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY INTELLECTUAL PROPERTY RIGHT, PUBLICITY, CONFIDENTIALITY, PROPERTY OR PRIVACY RIGHT;
ANY CLAIM THAT YOUR CONTENT CAUSED DAMAGE TO A THIRD PARTY;
ANY MISREPRESENTATION MADE BY YOU.

WE RESERVE THE RIGHT, AT YOUR EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER FOR WHICH YOU ARE REQUIRED TO INDEMNIFY US, AND YOU AGREE TO COOPERATE WITH OUR DEFENSE OF THESE CLAIMS.

14. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Massachusetts, without regard to its conflict of law provisions.

Any dispute arising from or relating to the subject matter of this Privacy Policy shall be finally settled by arbitration in Massachusetts, using the English language in accordance with the Arbitration Rules and Procedures of the American Arbitration Association then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes.

The prevailing party in any arbitration or legal proceeding related to this Privacy Policy shall be entitled to recover its costs, including reasonable attorneys' fees.

15. SEVERABILITY AND WAIVER

If any provision of this Privacy Policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

No waiver of any term of this Privacy Policy shall be deemed a further or continuing waiver of such term or any other term, and Inspek's failure to assert any right or provision under this Privacy Policy shall not constitute a waiver of such right or provision.

16. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

17. RELATIONSHIP TO TERMS AND CONDITIONS

This Privacy Policy forms part of and is incorporated into Inspek's Terms and Conditions. In case of any conflict between this Privacy Policy and our Terms and Conditions, the Terms and Conditions shall prevail to the extent of such conflict. We recommend reviewing both documents to fully understand the terms governing your relationship with Inspek.

18. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Email: info@inspek.co